Frequently asked questions

Answers for your wellness journey

Find clear, supportive answers to common questions about our mentorship and therapy services. We’re here to help you feel confident and informed every step of the way.

How does online support work?

Our platform connects you with a mentor or therapist based on your needs. You can communicate through secure messaging, video, or phone—whichever feels most comfortable for you.

Is my information kept private?

Absolutely. Your privacy and confidentiality are our top priorities. All conversations and personal details are protected with secure technology and strict privacy policies.

Can I choose my own mentor?

Yes! You’ll be matched based on your preferences, but you can always request a different mentor or therapist if you’d like to try someone new.

What if I need to reschedule?

We know life can be unpredictable. You can easily reschedule your sessions online at any time—no extra fees or hassle.

Are sessions available outside business hours?

Yes, we offer flexible scheduling, including evenings and weekends, so you can find support when it works best for you.

How do I get started?

Just fill out our simple intake form to share your needs and preferences. We’ll guide you through every step and help you connect with the right support.

image of seminar (for a university)
image of courier answering questions

Your questions, answered with care

Find clear, supportive answers to common questions about our services and how we help you feel your best.

Learn about privacy, scheduling, and how to connect with a mentor or therapist in a way that works for you.

Discover flexible options for communication, from secure messaging to video sessions—your comfort comes first.